Shipping & Returns Policy

At TryNativ, we want you to feel confident in your purchase. If something isn't quite right, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• With any tags still attached (if applicable)

How to Start a Return

To begin a return, please contact us via our Contact Page: https://trynativ.com/pages/contact, email at Hello@trynativ.com, or call 0800 208 1175.

Please include your order number and your reason for return. We'll then provide you with return instructions and the return address.

Please note: returns must be approved before being sent. Items returned without prior approval will not be accepted.

Refunds

We accept refund requests within 30 days of receiving your item.

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or card provider may take additional time to process the refund on their end.

Free First Size Swap

If your first pair isn't quite the right size, your first size swap is on us — you won't pay for the exchange itself. All we ask is that you cover the return shipping to send the original pair back. Once we receive it, we'll send out your new size straight away.

This applies to your first size exchange per order. Any additional swaps after that will also require a return shipping charge.

To request a size swap, contact us via our Contact Page: https://trynativ.com/pages/contact, email at Hello@trynativ.com, or call 0800 208 1175.

Exchanges

If your item arrives damaged or faulty, we're happy to arrange an exchange at no extra cost to you.

To request an exchange, please contact us via our Contact Page within 14 days of delivery: https://trynativ.com/pages/contact or email at Hello@trynativ.com.

Include your order number and a short description of the issue, and we'll get it sorted as quickly as possible.

Damaged or Incorrect Items

If your item arrives damaged or you've received the wrong product, please contact us via our Contact Page within 14 days of delivery: https://trynativ.com/pages/contact, email at Hello@trynativ.com, or call 0800 208 1175.

We'll resolve the issue as quickly as possible at no extra cost to you.

Non-Returnable Items

We do not accept returns on:

• Used items
• Custom or personalised items
• Gift cards

If you're unsure whether your item is eligible, please contact us via our Contact Page before requesting a return.

Shipping Information

• Estimated delivery time: 5–9 business days
• We currently ship to the United Kingdom and the United States only
• We do not charge customs or import duties

Please note that delivery times are estimates and may vary due to external factors such as courier delays.

Need Help?

If you have any questions, please contact us via our Contact Page: https://trynativ.com/pages/contact, email at Hello@trynativ.com, or call 0800 208 1175.